Frequently Asked Questions

Your move is calculated based on the actual time our crew works with you—covering packing, loading, driving between your locations, unloading, and getting everything set up just where you want it (subject to a standard minimum time requirement and administrative setup fee). Return travel to our shop is billed only if it exceeds standard drive times, as are any unexpected traffic or weather delays.

To hold your moving date, we just need a signed agreement and a deposit. If you need to adjust or cancel your move, please give us at least 72 hours' notice so we can adjust our schedule; changes made within that 72-hour window will result in deposit forfeiture. Once your move is complete, full payment is due. Our service is billed based on actual job time, which includes packing, loading, transport between locations, unloading, and setup (subject to a standard minimum time requirement and administrative fee). Return transit to headquarters is billable if it exceeds standard drive times, as are traffic or weather delays. A deposit and signed agreement secure your date; changes or cancellations within 72 hours of your move result in deposit forfeiture. Full payment is due immediately upon move completion.

We absolutely encourage it! Packing your boxes ahead of time is a fantastic way to streamline your move, save time, and keep your overall cost down. To help us keep your belongings safe and secure during transit, please make sure all containers are fully closed, taped, and sealed, and that lamps are disassembled before our crew arrives.

Please keep in mind that our liability coverage cannot extend to self-packed contents, loose or unpacked items, pre-existing damages, or particleboard furniture.e to charge for it later. This is why it's important to disclose everything during your call so we can be accurate in your quote. 

To make sure we bring the right equipment and crew size for your home, additional fees or hourly adjustments apply for specialized logistics. This includes handling oversized items (over 200 lbs or 6 feet long), pianos, balcony hoisting, long carry distances, steep inclines, excessive stairs, severe weather, unpaved or high-clearance roads, single-use packing supplies retained, and unprepared or misdescribed moves. If you'd like us to take items to a local donation center or disposal site, we’re happy to help—that time is billed at our standard rate plus any third-party dump or facility fees.

• Prohibited Items: For the safety of our crew and your home, we cannot transport hazardous materials such as gasoline, propane tanks, ammunition, firearms, or flammable chemicals.
  
• Customer-Risk Items: Items prone to spills or damage—like houseplants, open liquid containers, perishable food, and aerosols—are moved at your own risk. We strongly recommend packing and moving these personal treasures in your own vehicle! We use blankets, plastic wrap, and TLC to move and protect your items, and we guarantee our work.  We do charge for consumable materials. 

To help your move run smoothly, safely, and efficiently, please prepare the following before our crew arrives:

• Clear Access: Keep driveways, pathways, stairs, and entryways clear of obstacles, snow, or ice.

• Secure Work Areas: Keep pets, children, livestock, and other contractors clear of moving paths and work zones for everyone’s safety.

• Prep Special Items: Fully drain fuel, fumes, or pressurized contents from lawn equipment or tools. Disassemble table lamps, remove shades, and ensure all self-packed boxes are closed, taped, and sealed.

• Accurate Scope & Fit: Verify that destination doorways and spaces fit your items, and make sure all move details and heavy/oversized pieces were accurately disclosed prior to move day.